Account controls

Delete your Cozily account

You can request deletion inside Cozily or through this public web resource. The process includes a 15-day cancellation period to prevent accidental loss.

Request deletion from the web: email contact@czly.date from the email associated with your Cozily account. Use the subject “Cozily account deletion request.” We may ask for limited information needed to verify account ownership. Never send a password or one-time code.

Request deletion in the app

  1. Open Cozily and select Me.
  2. Open Settings.
  3. Select Delete account.
  4. Read the notice, select the confirmation checkbox, and type DELETE.
  5. Submit the request. You will be signed out and the 15-day cancellation period will begin.

Cancel a deletion request

Sign in again during the 15-day cancellation period. A successful sign-in cancels the pending deletion request.

What is deleted

After the cancellation period, account access, profile information, photos, preferences, messages, community content, and other service data associated with the account are permanently deleted or de-identified, except for the limited records described below.

What may be retained

Limited records may be retained where necessary for fraud prevention, child safety or other safety investigations, dispute resolution, security, financial recordkeeping, or legal compliance. Retained records are restricted from ordinary profile and product use.

If you cannot sign in

Email contact@czly.date. Include the account email and enough information to identify the account, but never send passwords or one-time codes. This web pathway does not require reinstalling or opening the app.

Privacy questions

Read the Cozily Privacy Policy or email contact@czly.date.